Good morning, I placed an order on May 27 but it never arrived. They told me we would send the bank transfer, and that didn't arrive either. They put a fake shipping code in there. How can I proceed?? Now I call them and the phone is always off

Good morning,if you're still in time, open a report: https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=3&pos=1&query=Ottieni%20aiuto%20per%20un%20oggetto%20che%20non%20%C3%A8%20arrivato&intent=arrivato&lucenceai=lucenceai&docId=HELP1135 Best regards.

I want to request a refund | Questions and answers among users

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I want to request a refund | Questions and answers among users | eBay Italy