eBay shipping and useless insurance | Payments and Shipping

daltrocanto73 · 2023-12-05T11:02:10.470000Z

Hello everyone,I wanted to share my experience with you.I sent an item with Ebay Shipping, the buyer received it damaged and informed me by sending a message 4 days after receiving it. Given his politeness, I agreed to the return. The buyer, 8 days after receiving it, instead of proceeding with the return request, opened a dispute for an item arrived damaged. I contacted ebay and the operator suggested that I approve the dispute anyway and file a claim with packlink to receive the insurance refund.Once I did that, I had the unpleasant surprise that while ebay gives a full 30 days (THIRTY) to report damage to an item, Packlink, Ebay Shipping's partner, accepts claims within a maximum of 8 days from receipt. In practice, even if you purchase the insurance, if the buyer reports the damage 8 days later, do you know what you can do with the insurance??? I'll leave that to your imagination...No need to say that I contacted ebay several times to report the absurdity of the timing, but the operators, besides washing their hands of it by saying that Ebay has nothing to do with it and passing the buck to Packlink, do nothing but copy and paste the rules as if we weren't able to read them ourselves.Result: return of the damaged item and payment for two shipments. Is it possible, in all this, to send a written complaint without going through the call center operators? Have a good day

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eBay shipping and useless insurance | Payments and Shipping | eBay Italy