Refund not received

Question

how long does it take before I see a refund credited back onto my prepaid card? I’m asking because after 12 days, even though the order shows the refund as completed, I still haven’t seen a single euro credited back to my card, and when I spoke to the post office customer service they told me there’s no incoming transaction on my card.... now I’m wondering who I should turn to to get my money back since I have neither the item nor the money?

thanks

marioelegio · Accepted Answer

From the moment you received the eBay email confirming the refund, the refund was issued within the following two business days. The refund then follows the same path as the payment, in reverse.
So, if the refund was actually issued and you received confirmation of it, any time after those two days is due only to your card issuer.

hi

mario

ezon-ezon · Answer

I bought several items. I paid for them the same way. Then I requested a refund for some of them. Refund accepted. One arrived in 24 hours. I am still waiting for the other after 15 days...

... meanwhile, same seller, same item, same payment method....

alesspav-73 · Answer

Processed and received refund notification on December 19. They say three days of waiting. As of today, January 13, I still haven't seen even a single euro. Did you end up receiving yours?

enzc110 · Answer

same for me

refund made on November 12, by the 26th still nothing

But Amazon all the way, come on, I hadn't bought on eBay for 15 years because I'd gotten scammed, and obviously 15 years later another scam

Unbelievable that this platform can still be alive

Amazon return in 2 days, here I've been struggling since the end of October