Shipment shows as delivered but never arrived
Good evening,
I’m asking the community for a little help: I was sent an item via BRT, and this is where things get strange. I’m not receiving any email from BRT for pickup, and the tracking shows inconsistent updates, which raises suspicions for both the sender and me. So I wanted to know, if I were to ask for a refund, how would that end up? Nothing shows up at the Fermopoint either, and I’ve attached a photo of the tracking
3 comments
heavenwelkin
·1 year agoHi enrgamba76
First of all, I'm attaching this screenshot
BRT usually makes two delivery attempts, after which the package is held in storage.
To have it redirected to a fermopoint, it has to be authorized.
Usually BRT leaves a notice with a code and, using that code, you go to the BRT home page, enter the tracking code and authorize delivery to the fermopoint.
Are you sure that no one has authorized BRT to deliver to a fermopoint?
Kind regards
enrgamba76
OP1 year agoFrom the beginning it was supposed to be delivered to the pickup point, but nothing shows up for the one I chose; in fact, the person in charge was as surprised as I was
heavenwelkin
·1 year agoIf you go here: https://www.ebay.it/mye/myebay/summary
Then next to the item you bought, click on: View order details
You’ll find the address where the seller shipped it.
Check that the address appears in this format:
Your first and last name c/o fermopoint name or vice versa fermopoint name c/o your first and last name
eCP code
Then the address of the fermopoint you chose.