Hi everyone. I sold an item to a buyer who selected shipping to a Poste Italiane pickup point during checkout. For the item in question, cancellation and returns were expressly prohibited (obviously for reasons not covered by eBay's guarantee). The buyer did not pick up the package within the storage period set by Poste Italiane and never replied to my messages. Today he wrote to me saying he forgot to collect the package and that he would like a refund. I can't refund him because:-the price of...

In conclusion, I had the “due” amount charged to me by eBay. I waited for it to be posted (that is, today) and I requested a reversal of the payment, which was accepted immediately, so the money has already been refunded to me. As for the phrase “all marketplaces are like this,” I completely disagree. Ebay took the buyer’s side without question, without asking me for video, photos, or anything else, and then asked me for the money. I had the same situation on Vinted, as a seller, and they a...

PACKAGE NOT COLLECTED BY THE BUYER AT THE POSTE PICKUP POINT | Rules and safety

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PACKAGE NOT COLLECTED BY THE BUYER AT THE POSTE PICKUP POINT | Rules and safety | eBay Italy