Refund not accepted? | Rules and safety

daritoffanell0 · 2024-11-17T19:08:41.287000Z

Hi everyone.A few days ago I bought a product that was listed as new, but it had obvious scratches and the seller (it's not a company) admitted to having used it briefly. Returns aren't accepted, but as far as I understand, the ebay guarantee covers me.How can I make sure I protect myself properly? Should I send the package back with return receipt requested? And what if the seller claimed that the product I sent back isn't the same one? Thanks everyone in advance!

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Refund not accepted? | Rules and safety | eBay Italy