Received item scam | Rules and safety

cobracollectiblesita · 2026-03-14T09:31:05.615000Z

Good morning,on February 9 I ship an item. It arrives on the 11th. On the 15th the buyer writes to me saying he hasn't received it and opens a dispute for item not received. I send eBay proof of delivery signed for, they rule in favor of the buyer, claiming that I did not provide valid proof of delivery.Obviously I appealed the decision and am waiting. In your opinion how is it possible not to be protected in the face of objective proof? Does the buyer's word count more than proof of delivery? I don't understand....

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Received item scam | Rules and safety | eBay Italy