Protect buyer and seller regarding the content, how?
Summary: The discussion focuses on how to protect both the buyer and the seller in relation to the content. However, the messages do not contain any further details or explicit contributions on the proposed topic.
Hello to all readers,
I don't know how to solve this problem. I have to ship an item worth 140 euros, it's a fine perfume.
The buyer, after the purchase, writes to me (all in caps) that if it isn't the original one, they will request a full refund.
Now, I understand the buyer's concern and the fear of being scammed, but I have that same fear too.
The buyer could easily make a false claim and ask for a refund
How can both parties be protected?
15 comments
cizeta1964
·3 years agoWhich perfume is it?
heavenwelkin
·3 years agoThe seller should not have these FEARS when deciding to put an item up for sale; they should know that statistically a small percentage of sales may not go through.
If you don't feel safe with this buyer, you can tell them that you can't certify to them that the perfume is 100% original, and to avoid complications you prefer to cancel the sale, asking them whether they agree.
Kind regards.
stellar.vintage
OP3 years ago@heavenwelkin, I'm not a professional seller, I sell used personal items, sometimes like new.
If a sale goes badly, it doesn't make sense anymore. If 1 person leaves me a negative review, it ends up being 100%, 50% negative and so then you don't sell anything anymore.
heavenwelkin
·3 years agoBy accepting the sales terms, you also accept the fact that in distance sales ebay relies exclusively on the electronic payment card network (visa/mastercard and their derivatives paypal, goglepay, applepay), which has its own set of internal regulations that usually are almost always designed to protect the buyer of a good or service.
Given these important changes, a certain percentage of sellers has opted for hand-to-hand sales on other marketplaces or with less binding payment methods.
Selling a perfume on ebay, I think, is still feasible since it is not an item at high risk of fraud like a playstation 5 or another tech gadget or highly sought-after item could be.
In my opinion, selling a perfume on ebay is much easier and more satisfying than doing it on any other marketplace.
Regarding feedback, ebay recently has changed its approach to this tool and in many cases you can ask for a review when you believe that the buyer has committed abuses.
In conclusion, if you do not want to take on any post-sale risk, then you must avoid having someone manage the payments you receive from buyers, but then you must find someone who trusts you enough to advance a payment with no guarantee in exchange for the promise that you will ship them the item, that it is really as described, and that it arrives intact at its destination.
Best regards.
actar80
·3 years agoIn fact, send 1 message to the buyer telling them that the product is original, but that you cannot provide purchase documentation or a certificate proving it, and that given their doubts they should cancel the sale and be fully refunded.
Then sell the perfume preferably with hand delivery and with less risk.
vonbalden
·3 years agoSelling an item, and immediately wondering what might happen in the event of fraudulent actions between the parties, means dealing with a transaction without having created any kind of synergy, which is essential to build a bit of rapport and trust. This is shown through details born of knowledge of the item being offered, and it is appreciated by those who buy items from a private seller. And it is almost due on the part of the seller if they are offering a product of a certain value. Even if it is a special gift that has been decided to put up for auction. Usually the buyer asks a few questions. And the private seller will immediately be able to answer the request with trust and courtesy. That is enough and makes all the difference. Look at how many sales there are where an item, even a particular one, is described like this: 'nice pair of army boots, nice. Size 42'... then if someone writes for some clarification, the seller doesn't know what to say. They are groping in the dark too. If there is a transaction, it is already partly compromised. These are the ones that are often resolved with a return for total dissatisfaction. Because there is no dialogue, there is no exchange of anything. Make the transaction rich in ideas and create an atmosphere with the buyer. You will no longer be asking yourself posthumous questions with question marks. Scout's honor.
stellar.vintage
OP3 years agoTrue @vonbalden, but the buyer paid first and then sent a threatening message, written all in caps. It made me have some doubts about his good faith.
I replied politely, but I fear it could cause problems. I suggested as a solution to record a video while I package the product, close the parcel, and seal it on all sides.
I asked him to record a video while he opens the parcel. He didn't reply.
heavenwelkin
·3 years agotechnopartsbay
·3 years agoConsidering the buyer’s premises and the somewhat “far-fetched” things you’re proposing (the videos...) as you’ve already rightly been told, it’s better to give up the sale if you’re afraid of a dispute.
A fear you should always have anyway for anything you put up for sale.
Ergo, eBay protects buyers a lot, even more than other platforms (e.g. even su**to.it, if you join its “program” it does, but it’s not mandatory) and so, even at the expense of less visibility, I’d խորհուրդ you to head toward other shores if you have these concerns.
vonbalden
·3 years agoLet’s say that in times of the announced economic disaster we’re living through today, the inclination to scam and to dupe as many people as possible has multiplied, but.. there are a few precautions that make it possible to present yourself with a good degree of confidence in front of the sale of a classy perfume. This allows a certain transparency already in the early stages of the sale. Usually the original perfume has an intact package sealed with a transparent film. It’s hard to wrap an empty box with a film not produced by the manufacturing process during packaging. The sale photo must be very clear. So, the perfume I put up for sale should be like on a crystal shelf, so that anyone looking at it can read on the box the full composition and production codes of the original product, any warnings, the manufacturer’s name, etc. Fakes are replicas that make a user of a certain brand smile. Those who copy them cannot replicate the original packaging and bottle. If it were identical, it would instantly wipe out the forger’s profit. Obviously. Original fragrances are impossible to imitate. Showing the perfume bottle outside the box and photographing the opening of the film with skill to open the top part can be basic. The glass, its shades and the color of the cap, are easy to focus on in an original. Moreover, many perfumes with a superb price tag have the cap sealed with airtight plastic that you have to force open. At Christmas I was given a pack of Bouc...on pour homme. It seems not like a perfume, but like a designer creation. Not even a madman would dare show a copy of the bottle. It’s impossible to imitate the nuance of the midnight blue and 24 K gold cap! So, in conclusion, the buyer who purchases a prestigious brand knows it. The seller who puts his perfume up for sale will be careful to photograph it as described above. A clear guarantee of its originality. Satisfaction should be total for both.
actar80
·3 years agoYour request to have both a video of the packaging and another of opening the parcel after delivery is a good way to see the buyer’s willingness/good faith, but since you haven’t received any more replies I think your concerns are well founded. Also consider that videos aren’t worth much, since a user could make a video while packing an item and then ship a similar empty box or one with just a single brick inside; it’s not said they would be taken into consideration.
Better to cancel the sale and then block that user.
actar80
·3 years agoWhen selling this type of item that lends itself to these situations, you run into high risks. The platform is already biased in favor of the buyer, and then with this item you risk losing money.
You can’t say a priori that it will go badly, but if a claim is opened against you for a non-conforming item, you end up having to pay the return shipping costs too, in addition to losing the full value of the item, which once opened you will no longer be able to resell.
What would I do in your place? I would cancel the sale because the item was lost/destroyed, pay the €0.35 fee, and sell this item only with in-person pickup.
sika700
·3 years agoYou can’t... the system always tends to favor the buyer.
Best regards.
giova-239
·2 months agoSure the system tends to favor the buyer??? I bought a chainsaw that broke after 2 uses and since 2 months had passed since the purchase I contacted the seller for a warranty replacement, who had me return the product at my expense for inspection.
2 weeks after the seller received my product I asked for information about the replacement and he asked me for the shipping address. Another 2 weeks passed without having received anything from the seller, I asked again for information in the chat with the seller and from that moment on I have not received any response and obviously not the product either.
The rules do not allow reviews of the seller after 30 days from the purchase so anyone who has a problem with the product (and reading here in the community I have seen several) after that period has no chance to inform potential buyers about the seller's conduct. Thanks to this I do not think sellers worry too much about providing the warranty required by law or trying to solve problems.
heavenwelkin
·2 months agoThe buyer knows very well where they can buy an item online and be safe when it comes to the warranty.
There are the various major retail chains that also offer shipping and, in case of problems, you can even go to one of their physical locations, or there’s the most famous distance-selling site A.Z. where the warranty is not a problem.
Here on eBay you can’t know whether, once a seller has fulfilled their obligation with eBay, they will behave correctly when it comes to after-sales support for the warranty.
But buyers usually do research (sometimes even long research) to find the best price on the web.
The point makes perfect sense (it’s something I do too), but this practice is not without risks.
Sorry for the inconvenience.
Kind regards.