Customer tax code | Selling on eBay

itechswiss · 2011-05-17T10:14:20Z

Good morning everyone! We have had an eBay store for a year and we have always issued invoices to our customers even though we did not have a tax code and/or VAT number. But as informed by our accountant a couple of weeks ago, it will no longer be possible to issue invoices even to private users unless their respective tax code is provided. We have requested the same from customers several times, but since they are not obliged to provide it, we receive no response. At the moment we find ourselves with several transactions that we cannot invoice and we are losing an enormous amount of time following up with customers for the information and for the invoicing itself, which in this way can no longer be done automatically at the time of shipping as we did before. We have written to eBay support but they just say that they cannot provide this kind of information and frankly we do not know how to proceed at this point. In anticipation of help, kind regards Simone

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Customer tax code | Selling on eBay | eBay Italy