BRT delivery problem | Selling on eBay

tokitasojin · 2023-07-05T07:45:41.592000Z

Hello everyone, I had sold and shipped a Beyblade via Bartolini, but now there is a problem.On the courier’s website they reported that the buyer’s tax details are missing.Bartolini says they tried to obtain those details from the recipient already on June 30, but the buyer told me they did not receive any call.Now I have several questions, and I hope you can help me.How is it possible that tax details are required even though both I and the recipient are in Italy?I have used Bartolini many times, this is the first time I have run into such a problem.The buyer is already talking about a refund, as is only right.How does Ebay handle these situations?The shipping address is correct.Delivery is entrusted to the Messina branch.Thank you all for your help.

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BRT delivery problem | Selling on eBay | eBay Italy