Return of an order | Buying on eBay

salvfari_76 · 2025-01-15T13:22:24.609000Z

Hello, I bought 4 tires on ebay and received them as ordered.Unfortunately, the wrong size was purchased by mistake for my vehicle.Need to return.I go to my ebay and select the order.I make a return request.I use the ebay return label purchase service.I select the order to return and expect a label to be generated automatically for the order as received.The system, however, forces me to enter the dimensions of the package to be returned.making a mistake .... having received 4 loose tires from the seller .....not being sure I entered the measurements of a single tire.I realize that I have generated a label that will not cover the return of 4 tires but only 1.I have already purchased the label.I think I need to generate another label entering dimensions and weights to cover the shipping cost of the other 3 tires.The system, ebay, does not allow me to produce new labels for that specific order.A nightmare!To be able to generate correct return labels, I canceled the return procedure thinking I would start another one from scratch and be able to generate the correct label.All wrong, from my ebay I can no longer start a return for that specific order. I can't speak to an operator on the phone.Any suggestions or advice or solutions? Thanks,Salvatore

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Return of an order | Buying on eBay | eBay Italy