Purchase of multiple items with combined payment | Payments and Shipping

onlyjody · 2023-11-12T22:56:07.148000Z

I want to give a discount to a buyer who wants to buy several things in my profile, but when they click request total with all the items in the cart, they get this error message (the screen in French says that I don't offer combined shipping). However, checking my profile settings, I have combined shipping enabled (as shown in the second screen), and another buyer some time ago had no problem requesting the total from me for the purchase of multiple items, but they did everything themselves so I don't know what process they used.Where is the current buyer going wrong?

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Purchase of multiple items with combined payment | Payments and Shipping | eBay Italy