Is this the eBay Customer Guarantee? | Rules and safety

loosemax · 2025-02-10T14:43:31.558000Z

Good morningI opened a dispute for an item not received, for which eBay has full evidence thanks to my message exchange with the seller.The item would be covered by the Customer Guarantee, but when I opened the dispute for the refund request, eBay wrote to me that I have to file a report with the Carabinieri to "give us confirmation that a problem has occurred" and I no longer have the option to contact customer service by phoneNow at the station they have already told me that they want the purchase receipt and the order confirmation email does not seem to be enough...In short, it’s just a few dozen euros and a lot of hassle that may end up making me give up, in the end... and the scammer will have won.Is this eBay protection?I’ll have to avoid buying on eBay in the futureI’d like to point out that I’ve been registered on eBay for 21 years and my feedback is impeccable

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Is this the eBay Customer Guarantee? | Rules and safety | eBay Italy