Help PayPal refund package not delivered | Rules and safety

cinmatt · 2025-05-22T23:10:53.907000Z

Good evening,I’m asking for help because this is the first time this has happened to me and I think I’ve made a bit of a mess.I ordered an item on ebay, the seller shipped it on May 14 and sent me the courier tracking. As of today I still haven’t received anything. The package appears to be stuck at the sender’s departure branch. I asked the Brt courier customer service for help and they told me that a claim for loss has been opened and to contact the sender. The seller doesn’t जवाब and doesn’t issue any refund. Panicking, I opened a report on ebay for item not received and at the same time, thinking I was doing the right thing, I also did so on paypal. I later understood that I had made a mistake. The report on ebay was automatically closed because I opened the one with paypal. Paypal is waiting to get responses from the seller. But how can the seller respond if ebay receives the payment and the dispute with paypal is made to ebay? Is it ebay that now has to respond to paypal? Can I still receive a refund if the package appears to be stuck at a facility and has been stuck there for several days without any change, or is there a chance that paypal won’t refund me because the seller did provide the tracking number anyway?

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Help PayPal refund package not delivered | Rules and safety | eBay Italy