Seller threatens to report me for a returned item | Rules and safety

taisakaheartilly · 2024-08-17T11:49:10.292000Z

Good morning. A few days ago I bought a tablet from a seller on ebay, very happy also with the price. Not even after a week of use, after forgetting to charge it when I got home from work, it would no longer turn on. I had tried both the original charger and a universal one for almost 2 days. For information I also asked in a phone and repair shop and they too advised me to return it. Resigned to the idea that it was a factory defect, I contacted the seller who very kindly accepted the return and I sent it to him, packing it as best I could. Once it arrived, I don't even know how, he manages to turn it on and now accuses me of having lied and threatens to give him the unlock password and says he will report me. Honestly I have no intention of giving the unlock password since there are confidential data inside, both personal and work-related (he can do a hard reset instead) and I offered to buy the tablet back if he can guarantee me at least a minimum warranty because I would never have returned the tablet if I hadn't really considered it unusable and at the moment he has not replied to me anymore. Ebay anyway refunded me the amount, but apart from the threat of reporting me the seller seems to have also appealed with Ebay. How could this be resolved in the best way? What consequences could arise? I did not act in bad faith at all, I simply asserted my rights as a consumer, even making myself available to the seller to buy the item back (considering that my data are also inside). I welcome advice and opinions on this..

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Seller threatens to report me for a returned item | Rules and safety | eBay Italy