Item not returned | Rules and safety

vitto_concept · 2024-01-31T08:46:00.635000Z

Hello everyone, I’ve been using Ebay for a while, but up until now I had never had anything like this happen, so here are the facts: a buyer purchased an iPhone 11 Pro Max from me by making an offer, and after the payment I shipped it to him with insurance, since it was a purchase worth around 400 euros.Once it arrived to him, the customer, having second thoughts about the purchase for rather stupid reasons, asked me for a return. Once I accepted the return, he sent it back to me using Crono, but in fact I never received the phone, even though Crono’s tracking shows it as delivered to my address. In recent days there were workers in the building, and I wouldn’t want the rushed courier to have failed to do what he should have done to deliver it to me, even opening a hold if necessary and leaving it in the building entrance hall at the mercy of any passerby. Meanwhile Ebay has directly closed the case in favor of the buyer, refunding him 100%... while I’m left without the iPhone, without the money, with the shipping costs on my shoulders now lost, and as if that weren’t enough, with a red feedback because the buyer got impatient since I was waiting to refund him in the hope of at least seeing the phone first again to carry out the necessary checks on the handset, which in fact, after days, has still not arrived. Is there anyone who can give me advice about something like this, which I’ve never seen before? Thanks in advance to everyone

MoreDiscussions

Item not returned | Rules and safety | eBay Italy