eBay refunds buyers without protecting sellers | Rules and safety

autolab24_it · 2025-08-25T14:58:15.753000Z

Good morning,on the date05 / 08 /2025 I SELL ITEM NO. 35741145829011/08/2025 he receives the item and opens a claim saying that the grilles are broken and that it is scratched and needs repainting11/08/2025 I REPLY TO THE BUYER THAT IN THE DESCRIPTION IT IS CLEARLY WRITTEN THAT THE BUMPER NEEDS TO BE REPAINTED AND THE GRILLES ARE TO BE CONSIDERED AS A FREE GIFT BECAUSE THEY ARE BROKEN12/08/2025 I APPROVE THE RETURN WITH SHIPPING AT THE BUYER'S EXPENSE BECAUSE EVERYTHING WAS WRITTEN THERE AND I SENT THE ITEM FROM THE PHOTO!!!ON 16/08/2025 THE BUYER OPENS A DISPUTE BECAUSE HE DOESN'T WANT TO PAY THE SHIPPING COSTSON 17/08/2025 ABDEL FROM THE EBAY STAFF TELLS ME THAT HE REVIEWED EVERYTHING AND CONFIRMED MY REASONS, SAYING THAT IT IS THE BUYER WHO HAS TO PAY THE SHIPPING COSTS AND HAS TO SHIP IT WITHIN 10 WORKING DAYS!!!20/08/2025 I ASK THE BUYER IF HE HAS SENT THE PRODUCT, HE TELLS ME HE WANTS TO KEEP IT20/08/2025 I WROTE AN EMAIL ASKING IF THEY COULD CLOSE THE DISPUTE GIVEN THAT THE BUYER WANTS TO KEEP THE PRODUCT AND SEND ME THE MONEY21/08/2025 I RECEIVE AN EMAIL FROM YOU SAYING THAT THE DISPUTE HAS BEEN SUSPENDED FOR 4 DAYS AND I HAVE TO SEND THE RETURN SHIPPING LABEL TO THE BUYER21/08/2025 I WRITE TO YOU ASKING FOR INFORMATION GIVEN THAT A FEW DAYS EARLIER YOU TOLD ME THE OPPOSITE!!!!22/08/2025 I FIND A MESSAGE SAYING THAT THE DISPUTE HAS BEEN RESOLVED IN THE BUYER'S FAVOR AND THEY TOOK THE AMOUNT OF € 313,60 FROM MY BALANCENOW WHO IS RIGHT ?????? I WILL KEEP GOING TO GET MY MONEY BACK, EVEN THROUGH LEGAL ACTION IF YOU DON'T SEND IT TO ME RIGHT AWAY BECAUSE I HAVE ALWAYS MADE MYSELF AVAILABLE BOTH TO THE CUSTOMER AND TO EBAY !!!

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