First Return Request | Rules and safety

syphon83 · 2023-10-19T15:43:52.077000Z

Hi everyone, I’m a long-time eBay user who recently started selling a few things just to make some space. About a month ago, I sold 3 monitors to a guy who contacted me privately a week later saying that 2 of the 3 monitors are defective. I know they’re not, I even have videos proving it that I shot just before packing them, with references to the eBay sale. In response to his message through eBay messaging, I replied quickly, trying to help him troubleshoot and asking for a video proving the actual malfunction, but I was IGNORED. Yesterday, a month after delivery, a return request was opened against me.I tried writing again to get back in touch with the buyer, but I’m almost sure I’ll be ignored again. I spoke with eBay, who of course calmly told me to pay for the return and wrap up the situation with everyone happy. I don’t even think I can go after the shipping company because I can imagine the package was not accepted with reservation. I have the feeling that leaving the decision to eBay would be counterproductive, and issuing a partial refund feels to me like a defeat and an admission of being a scammer, which I absolutely am not. I realize the scales are heavily tipped in the buyer’s favor, but is there really nothing else I can do as a seller? Should I call the buyer by phone? Thanks RegardsG.

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First Return Request | Rules and safety | eBay Italy