Protect buyer and seller regarding the content, how? | Rules and safety

stellar.vintage · 2023-01-26T12:22:54.942000Z

Hello to all readers,I don't know how to solve this problem. I have to ship an item worth 140 euros, it's a fine perfume.The buyer, after the purchase, writes to me (all in caps) that if it isn't the original one, they will request a full refund.Now, I understand the buyer's concern and the fear of being scammed, but I have that same fear too.The buyer could easily make a false claim and ask for a refundHow can both parties be protected?

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Protect buyer and seller regarding the content, how? | Rules and safety | eBay Italy