Dispute over return and external courier | Buying on eBay

al404 · 2023-10-27T20:22:23.197000Z

I opened a dispute for a MacBook bought as new that, when it arrived, turned on and linked to the account, turned out to have already been sold before and therefore did not have Apple’s one-year warranty, and it was not even possible to activate Apple Care. I immediately opened a claim through Ebay to get to the truth, also because the Italian seller is a shop and not a private individual. There was no opposition to the return; the only thing that doesn’t make sense to me is that he’s asking me to make the return by providing my address and sending his courier instead of proceeding within the dispute. It has happened to me only once to have a similar problem with a vintage lens; the buyer opened a return claim and I could choose whether to accept it or not. The moment I accepted, a label was generated at my expense.I don’t remember, though, whether the option to return with an external courier is предусмотрed, but honestly I don’t like it.

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Dispute over return and external courier | Buying on eBay | eBay Italy