Item not received | eBay Coffee

ang2262angela · 2023-03-07T14:00:33.154000Z

Dear Customerwith reference to your report regarding the sending of Posta 1 n. 2IVC0018922948, we inform you of the following.From the checks carried out on our computer systems, the item appears to have been delivered on 01/03/2023Regarding this, we must point out that for this type of service, delivery takes place by placing the item in a mailbox, without obtaining a signature, and that the reporting function offered is merely informational and does not make it possible to determine with certainty, that is, on the basis of objective findings, the data relating to dispatch and destination, nor whether the item was actually delivered or not.For this reason, for this type of product the Universal Postal Service Charter does not provide for compensation: specifically, it states that “in accordance with current national legislation and with the Universal Postal Convention ratified in Italian law, refunds, compensation or redress are provided only for those services for which it is possible to determine with certainty, that is, on the basis of objective findings, the data relating to dispatch, destination and delivery.Regretting the inconvenience reported, we send you our kind regards.Following up on what I wrote 2 days ago, I also made a request to the post office even though I knew I would get nothing out of it, since the seller, while charging 10 euros for shipping, sent it with POSTA1 EXTRA STANDARD.......... but the Post Office is clear, it’s true they don’t reimburse, but they specify that posta1 does not allow certain and definite tracking of both the shipment and the receipt, now will that be enough for eBay to request a refund? I also thought about going to the police station to report that I did not receive any package, what do you think? thanks

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Item not received | eBay Coffee | eBay Italy