Buyer doesn’t pay / doesn’t want to pay customs fees. What happens? | Payments and Shipping

puppi_ga · 2023-05-16T12:07:26.054000Z

Good morning, before posting I searched quite a bit but I haven’t found the answer that fully satisfies me.I made a sale by sending the parcel to the user in the UK. The parcel is provided with all the documentation (including the value), it passed the checks and now the courier cannot deliver the item because the user does not want to pay the import customs fees.This is the wording:Your parcel is being held in our delivery depot awaiting payment of customs charges. The addressee is being sent a letter outlining the charges and how to pay.If the user does not pay, what will happen to the item? And if the parcel were to come back to me due to non-payment, should I refund the item minus the shipping cost?Thanks to anyone who can help me.

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Buyer doesn’t pay / doesn’t want to pay customs fees. What happens? | Payments and Shipping | eBay Italy