Incorrect behavior by Packlink | Payments and Shipping

gimli314 · 2025-04-25T07:00:20.398000Z

I bought a shipment from Packlink with an increased price for coverage of transport damage or loss. The package arrived "wrecked" with cuts and crushes, evidently caused by machinery (a simple fall could not have done that damage). The contents (a glass tube) were broken into three pieces. In response to my claim, Packlink said that "the item does not provide for any compensation for damage." I asked for clarification and they sent me to the rules, where it says that compensation is limitedly excluded for "flat glass, panes, windshields." I pointed out that a glass tube is not a glass "pane." Then they replied that Poste Italiane does not accept "glass bottles." I asked Poste Italiane and they told me that, on the contrary, bottles can be shipped without any problem if properly packed (and my tube does not have dimensions, shape, or weight similar to a bottle). In short, they are making up rules to avoid compensating me for the damage.

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Incorrect behavior by Packlink | Payments and Shipping | eBay Italy