Courier complaints | Payments and Shipping

lele.995 · 2023-08-07T11:42:27.719000Z

Good morning everyone.When shipping parcels through brokers (including Packlink but "separate" from eBay), sometimes I’m challenged on shipment dimensions and weight that are greater than what I declared, with a consequent request for additional payment.The courier has NEVER provided photos and/or objective evidence of this, but it is the broker itself that "disputes" it (claiming that it in turn was disputed by the carrier).The broker, however, asks me to provide "counterproof" (photo of the parcel on the scale with dimensions measured with a tape measure) in my "defense".Now: by law, carriers have certified and Ministry-approved scales and measuring systems, so it should be easy for them to provide clear proof of what they claim, but I have NEVER seen such proof.On the other hand, what value does my "weighed" and "measured" photo have, given that it is "certified" by the Brico scale and the hardware-store tape measure?And indeed, when I provided these photos, they were not accepted.What I’m asking now is: is there a law or regulation that OBLIGES the courier to certify discrepancies in weight and dimensions compared to what was declared, or do they just do whatever they want and "take a shot" in order to earn a few extra euros?Thanks everyone.

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