Human resources parcel courier | Payments and Shipping

gattoditrullo · 2023-10-26T00:41:20.978000Z

Good morningI’ll lay out my case: on 29 September, a package is sent to me from France, for a purchase made via eBay with the following tracking######## via the Hermes/HR Parcel courier, the package arrives in Italy on 10 October, where the tracking number changes and becomes ########. Through the parcelsapp website I follow the various developments until Friday the 13th, when the package goes out for delivery; there are two of us at home that day, at 12:36 it shows a failed delivery attempt due to recipient not present, the same thing happens on 17 October at 14:06, the next day the package is shown as being held. After quite a bit of difficulty I contact customer service, who apologize and announce a new delivery attempt, which happens, at their leisure, on 25 October starting at 12:39; obviously I am at home waiting, during the afternoon I notify them via the website form that I am at home and... nothing, yet another no-show. Now, since it is clear what the modus operandi of this...(company?firm?I feel like I would be insulting serious companies and firms by using this title for them) given the dozens if not hundreds of negative reviews available online, always with the same pattern, that is, fake deliveries, I am asking myself: should I considerthe package lost, as well as my money? I am writing to you mainly to make known the way Hr Parcel operates, so that others can avoid falling into their hands.Regards.

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Human resources parcel courier | Payments and Shipping | eBay Italy