Unknown/incomplete recipient | Payments and Shipping

astristra · 2023-10-30T21:24:47.821000Z

Good evening, I've been an eBayer since way back in 2009, but only for the past year have I started selling the odds and ends I've accumulated over the years and some plants that grow on my land. Now I find myself in a slightly strange situation: I sold 2 little plants, arranged the shipment through Packlink, and handed the package over at the BRT drop-off point. The days go by and I realize that the tracking shows "recipient unknown/incomplete," I report it via WA to the buyer, who replies with a simple "ok". The situation keeps staying the same until yesterday, when I read that the shipment will be returned to the sender. Now I would like to know how I should handle it, most likely the 2 little plants will be beyond saving and so in that case I won't be able to resend them. Thanks to anyone who replies.

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Unknown/incomplete recipient | Payments and Shipping | eBay Italy