Is it possible to speak with Poste Italiane by phone? | Payments and Shipping

aumaldo · 2025-09-09T14:13:24.949000Z

On September 3 I sent, by registered mail via Poste Italiane, an item sold on Ebay. It’s true that registered mail (from my direct experience) can take even a couple of weeks to reach the recipient, but what puzzles me is that, as of today, mine is still shown as being at the place of departure on the day of departure (sent in the morning and handed over to the carrier in the afternoon). This morning I tried calling the Poste toll-free number and, unlike in the past (until last year), I wasn’t able to speak with an operator, only with a recorded voice that asks me for the tracking number, and then tells me what I’ve already read on the website. Then I’m asked whether I was satisfied and to confirm it... Do you know if there’s a way (other than going to the Post Office) to speak directly with an operator? Until last year, the operator provided additional information by phone compared with what was offered by the website and the recorded voice. Thanks.

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