I'm reposting because I picked the wrong board and I couldn't reply to the other users myself...Good evening, I sent a package to Spain using DHL Express through Packlink. Using both the DHL shipping code and the Packlink one on any tracking platform, it shows that the shipment was successful and the package has been delivered, but eBay tracking isn't updating. I tried uploading the DHL shipping code, the waybill number, and Packlink's too, but none of the three updates the tracking, it doesn't...

It happens because of the APIs, which don't always interface correctly with the carrier's site. If the buyer were to open a not received item claim, you could provide the carrier's link\screen\whatever to prove that the shipment was completed successfully, that's what an eBay operator had replied to me when I was worried about the same reason.It can also happen that the shipping status on eBay is updated some time later than the real one.

eBay tracking isn't updating! | Payments and Shipping

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eBay tracking isn't updating! | Payments and Shipping | eBay Italy