PACKLINK - Automatic label with incorrect recipient shipping address | Payments and Shipping

anleona20 · 2024-10-14T08:29:23.612000Z

Good morning everyoneafter reading various threads on the forum regarding the growing problems with Packlink, I want to warn you that this is already the second time they have generated a label with an incomplete address compared to the correct address during the label generation process, with the result in the second case that the parcel has been stuck for days at the Turin post office hub.I immediately notified the buyer, sending him the label details with the obvious missing part and, understanding that this is not my mistake, he is in contact with the post office, which should give him a response today.For my part, I immediately contacted Ebay support by phone, who advised me to report the incident to Packlink as they are responsible for the shipment, and so I did, telling them to release the shipment as soon as possible, receiving this response: We will contact the carrier and get back to you as soon as possible. At present, carrier response times are 3-5 business days. Reference no. IT2024xxxxxxxxxxxx. The carrier normally handles requests, where possible, within 72 business hours from the date they are issued. Please note that this timeframe is strictly tied to the carrier's logistics and the destination branch. You will receive an email from Packlink with further information as soon as possible. Customer service available Mon-Thu 9-18 and Fri 9-16, excluding holidays. Aside from the obvious service failure, which risks creating tension between buyer and seller (in my view legitimate because we sellers choose the shipping method), 3-5 business days to release a delivery is unacceptable for their mistake, and ultimately forces the buyer to make phone contact with the carrier and possibly pick up the parcel at the storage hub.I will try to file a formal complaint but I fear it won't have any effect....What do you think?

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PACKLINK - Automatic label with incorrect recipient shipping address | Payments and Shipping | eBay Italy