Lost international shipment | Payments and Shipping

davide82so · 2025-08-25T14:51:31.363000Z

Good afternoon everyone,after 20 years of using Ebay without ever losing a package, it was bound to happen sooner or later. I am the buyer of a package sent by a French user that however got lost in the maze of the Northern Hub, so once it arrived in Italy (it is worth about €250, paid by debit card). I opened a ticket with Poste italiane, their reply is this: "Dear Customer, with reference to your report of 14/08/2025, regarding shipment OMISSIS we invite you to contact the sender.We remind you that the regulations governing international postal service provide that for items sent from abroad, only the sender, (who incurred the shipping costs) may submit a formal complaint and possibly be reimbursed in the event of confirmed service disruption, except for a formal complaint received from the foreign postal operator of origin, accompanied by a waiver from the sender to collect any form of compensation/indemnity, in favor of the recipient." Obviously Poste does not know that this involves a purchase on Ebay, so I ask you, how should I handle this?Do I open a report directly with Ebay for an item not received?Or will I have to produce documentation to get the refund, so do I need to wait for the sender to deal with it with the French postal service?How much time do I have to close the matter with Ebay? I wouldn't want weeks to go by and lose my €250... Thanks

MoreDiscussions

Lost international shipment | Payments and Shipping | eBay Italy