Packlink shipment No refund with insured shipping | Payments and Shipping

claudio280 · 2024-10-09T17:51:04.413000Z

Hello community, I’ve been on eBay for years, and for just as long I’ve been shipping with packlink and I’ve never had any problems until now !!!So I want to share this experience, because I believe they are really sterile, impersonal, and not very attentive to customers. Let’s get to the facts, I purchased the service also including the insured package, for a value of € 100. The shipment, handled by Bartolini, arrived at the Catania branch on October 2, the package was declared broken by the branch, and was not delivered. After the buyer asked for delivery, and the package was opened, it was actually broken inside. I refunded the buyer, so I then opened a compensation request with Packlink, who are awful, they did not give me any concrete explanations. But they kept putting the entire policy as the reply, while closing the ticket. After several of my insistences, they paid me off and closed the case stating “the packaging you used is not suitable for transport therefore it is not possible to proceed with any type of refund in this case” I tried to ask to speak with an operator, but they did not reply to me and closed the ticket again. I would say that treating a customer like this, someone who has used their service for quite some time, is nothing short of indecent and unprofessional, it should be reported, also for their behavior, I hope they go bankrupt as soon as possible.I think the insured shipping is a real scam, meanwhile I lost €113 package + shipping thanks packlink I hope the money goes down the wrong way.

Discussions

Packlink shipment No refund with insured shipping | Payments and Shipping | eBay Italy