ambiguous buyer behavior | Payments and Shipping

maberga_00 · 2024-12-14T16:12:30.278000Z

Hello,I'm dealing with a serious problem with a sale on eBay and I'd like to know if anyone has had similar experiences. I sold a T-shirt to a buyer who, while the package was still in transit, opened a return request with the reason “item not received”. Despite the fact that I correctly marked the shipment as sent, and the package was then delivered as normal (as shown by the tracking), eBay still approved the refund to the buyer. Now he has both the money and the T-shirt and is no longer responding to my messages. I tried contacting eBay support, but I'm not getting any real help. Is there anything I can do to report the buyer's abuse or recover the item or the money? Thanks to anyone who can give me some advice.

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ambiguous buyer behavior | Payments and Shipping | eBay Italy