order status reversed | Payments and Shipping

sergiboccassin-0 · 2023-06-01T19:10:44.835000Z

good morning, I need help. I placed two orders on the same date, from different sellers, both with fermopoint shipping. Order " A " is marked as "delivered" and inside the order page there is the pickup code. In reality order " A " is still on the way and the pickup code shown on order page "A" actually belongs to order " B " which has been regularly delivered and is already in my possession!! This last one on eBay is instead marked as NOT yet delivered! eBay (or fermopoint, I don't know) has swapped the status of the two orders, the one that is marked as delivered is actually still on the way, the one that is marked as still on the way has actually been delivered! the problem is that the order not yet delivered does not have trackable shipping and if I didn't receive it, I wouldn't even be able to make a claim because on eBay it is marked as delivered!!eBay via whatsapp tells me to contact fermopoint, but what does fermopoint have to do with this?? it's just a matter of swapping the status of the two orders

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order status reversed | Payments and Shipping | eBay Italy