NEVER AGAIN EBAY!!! Basically scammed! | Questions and answers among users

gianlucam79 · 2023-11-14T17:27:27.980000Z

I was practically SCAMMED by the buyer and EBAY SIDED WITH HER! I HAVE TO REFUND THE ITEM AND THE ITEM HAS BEEN RETURNED TO THE BUYER, SO I’M LEFT WITHOUT A RADIO AND WITHOUT ANY MONEY!!! NEVER AGAIN EBAY!!! This is what happened and what I wrote after the buyer requested a refund:My name is Gianluca M. and I have been a registered seller on eBay for 20 years. Recently I dealt with a problematic situation with a buyer and I would like to share the details with you.Here’s an overview of the transaction:-Buyer’s first registration date on eBay: 12 October 2023-Buyer purchased the item: 12 October 2023-Item shipping date: 13 October 2023-Item delivery date: 18 October 2023-0 feedback from the buyer Everything seemed to be in order until the buyer decided to contact me 4 days after the item was delivered. After opening the package and putting the wrong batteries into the item, the buyer contacted me in an offensive and judgmental tone, accusing me that the item was defective. I replied promptly, confirming that the item was working perfectly before shipping, as I always do. I also asked the buyer to send me a photo of the item.From the photo I received, I noticed that the batteries inserted were the wrong size, different from what the item requires. I advised him to replace the batteries with the correct ones, but at the same time I pointed out that in 3 days he could have done that or contacted me. The buyer claimed to be sick.Now, the problem has gotten worse because the buyer inserted non-compliant material into the item, which could have caused damage or problems. I do not think it is fair to proceed with a refund or other compensatory measures, as I cannot guarantee the integrity of the product due to the use of unsuitable batteries and possible tampering. Also because he may have used some parts as a replacement for a similar radio he may own, because it seems strange to me that he would register on the very same day as the purchase, and then, checking the shipping address, he had it sent to a shop that deals in electronics and photo equipment, so this could be immediately and easily verified. Something doesn’t add up.I would like to point out that the item in question is delicate and vintage, and the buyer does not seem familiar with how it works. The buyer’s actions in this regard raise many concerns:- The buyer registered on eBay the same day as the purchase.- The buyer had no feedback previously.- The purchase was made and received in the same month.(5 days)- The buyer used an offensive tone in communications.- The buyer made changes to the item, including changing the batteries several times- The buyer stated that he had contacted an electronic engineer to assess the problem.(for batteries?) and what did this alleged electronic engineer do to the item?- Shipping to a shop that deals with electronics and photo equipment, so the product could be tested right away. In view of these facts, I fear that the buyer acted inappropriately or may have damaged the item due to improper use or that he carried out this transaction for a possible spare part (I’ve heard this happens sometimes, that they order the product, then take the spare part they need and then say it doesn’t work and want to be refunded).I would like to resolve this situation in a fair and responsible way, and I rely on your support and experience to find an appropriate solution.As you can verify, I have been registered on eBay for 20 years with all positive outcomes, and also on other similar platforms (Subito.it for 14 years with all positive outcomes and Vinted for 2 years with all positive outcomes), never had a problem with anyone.Please take this information into consideration and assess the situation objectively. I am deeply concerned about protecting sellers like me in situations like this, especially with people who register on the same day and make purchases on the same day without knowing anything and maybe trying to pull a fast one.If an appropriate solution cannot be found, I may be forced to consider alternative selling or buying platforms. My reputation as a seller and buyer is important to me, and I always strive to ensure a fair and transparent transaction. I hope eBay can continue to be a reliable platform for sellers and buyers like me, since I have been your customer for 20 years.Thank you for your assistance.Kind regards, Now I find that ebay sided with the buyer for no reason at all, moreover they are asking me to return the money but what makes me laugh most if I don’t get angry is that I have not received the item back because it was returned to the buyer, he entered the tracking code and by doing so ebay confirmed it. But does it seem normal to you that I can’t even verify whether the item has been tampered with or anything else (it never arrived back) and she has both the money and the item? EBAY IS A JOKE!!!Sorry for the rant, but NEVER AGAIN EBAY!

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NEVER AGAIN EBAY!!! Basically scammed! | Questions and answers among users | eBay Italy