Buyer requests a refund by making a false claim | Questions and answers among users

memento_audere_semper · 2023-03-27T19:50:43.377000Z

Hello, I sold an item as described, ''non-working for spare parts,'' also attaching detailed photos of the fault. I meticulously explain what is wrong with the item in question, and the buyer decides to purchase it.As soon as the buyer received the item, dissatisfied, they ask for a return, making a false claim, saying that some pieces were missing.Does this seem normal to you? Is there a way to defend myself? I also tried contacting eBay but they are not answering me. I have proof in the messages with the attached photos. The buyer in question gives the impression of not being very bright. I really hope there is a solution, I absolutely do not want the item I sold back.

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Buyer requests a refund by making a false claim | Questions and answers among users | eBay Italy