Buyer not responding to the partial refund offer | Questions and answers among users

cva_company · 2024-05-05T16:44:54.814000Z

Good evening, a buyer has initiated a return and I sent a partial refund offer. For a few days now, the buyer has neither rejected nor accepted it and is not replying to messages. If I open the page related to their return request, it only says “partial refund offer sent to the buyer “. What’s happening? The money is blocked, how does it work now?

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Buyer not responding to the partial refund offer | Questions and answers among users | eBay Italy