DISPUTE IN FAVOR OF THE BUYER DESPITE EVERYTHING BEING DONE BY THE BOOK | Questions and answers among users

sullivan2002s · 2023-07-28T10:46:29.351000Z

Hello everyone,In June of this year I sold an item on eBAY, used the eBAY site to pay for shipping, downloaded the waybill attached to the package and took it to a recommended Point. The package never reaches the recipient, who opens a dispute after I had kept in touch with the buyer for days, sent everything I had, a copy of the waybill, confirmation of pickup by the courier via email, confirmation via email from the Point that took the package from me and handed it over to the courier, but despite this the buyer, as I said, opens the dispute and EBAY SIDES WITH THE BUYER TAKING THE MONEY FROM MY ACCOUNT and I am left without the money and without the item, I APPEALED BUT THE APPEAL WAS ALSO REJECTED, Honestly, this does not seem like a normal thing to me after more than 20 years of buying and selling on eBAY and after having done everything impeccably. What should I do? at this point?

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DISPUTE IN FAVOR OF THE BUYER DESPITE EVERYTHING BEING DONE BY THE BOOK | Questions and answers among users | eBay Italy