Resolve a dispute with ease | Questions and answers among users

mitjabr · 2024-07-28T10:22:47.048000Z

Good morning, I am a seller of an item that was sent back to me for a defect after a dispute was opened by the buyer. Now the item has arrived back to me but my account is blocked and I can't refund it.....what should I do? If I go to the refund option it tells me I can't do it because the account is blocked....the item has already arrived at my home and everything is fine, we already have an agreement with the buyer for the refund but I don't know how to unblock this....thanks

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Resolve a dispute with ease | Questions and answers among users | eBay Italy