How can I compensate a customer who bought an item from me, but I did not accept the payment | Questions and answers among users

rinverd-0 · 2023-09-08T13:51:14.593000Z

They bought an item from me, but I didn't accept the payment, now they want a refund but I haven't taken their money because it's on hold

How can I compensate a customer who bought an item from me, but I did not accept the payment | Questions and answers among users | eBay Italy