Dispute over item not received but... | Questions and answers among users

neuth · 2025-03-12T18:32:38.744000Z

Good evening everyone, I sold an item to a user at a Poste Restante address they provided. From the seller console, the package still shows as "shipped" while when I track the shipment, it shows as delivered. The courier provided regular proof of delivery, but the seller opened a dispute.Obviously the item has been delivered but the user, probably in bad faith, is denying it and is trying to get the item for free, since all I can do is communicate with them through the dispute channels and I can't provide this proof to eBay. I read that disputes that are resolved badly can be appealed, but I can't find the button in the dispute section. There are only "Update the buyer's shipping code details", "Refund the buyer" or "Send a message to the buyer".The deadline for the claim expires tomorrow, how do you advise me to proceed? Thanks a lot,N.

MoreDiscussions

Dispute over item not received but... | Questions and answers among users | eBay Italy