Dispute over item not received | Questions and answers among users

takashimazakuro · 2024-07-08T06:33:53.758000Z

Good morning, I recently sold and shipped an item, and yesterday the buyer opened a refund request for item not received even though there is tracking that shows the item as in transit, with the latest update on Thursday saying it was being processed in Milan and, since it has to go all the way to Africa, it’s normal that it takes a while. So, to close the dispute, I don’t know what to do except ignore it and wait or call eBay support directly. I haven’t sold much, so I’m relying on those who are more experienced than me, thanks

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Dispute over item not received | Questions and answers among users | eBay Italy