Courier loses the package, I have to refund | Questions and answers among users

clotildeone · 2025-07-29T15:58:22.597000Z

Good morning everyone, I shipped an item using eBay's shipping service, and after 1 month of waiting the item has officially been declared lost.eBay initially sides with me, only then to reverse the decision because of the buyer's appeal and ask me for a refund, shipping costs included.Especially given the fees, among the highest across the various platforms, I find eBay's behavior incorrect and I wonder whether it is standard practice for the seller to be responsible until delivery and, if so, how can one protect themselves?Thanks to anyone who replies Laura

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Courier loses the package, I have to refund | Questions and answers among users | eBay Italy