Controversy over failure to deliver | Questions and answers among users

gvegv · 2024-12-23T22:08:51.407000Z

Hello,As instructed by the seller, on 11 December I was supposed to receive an item ordered on 29 November, which in fact was not delivered to me.The parcel was being held at the courier's branch because the address provided by the seller was incorrect/incomplete. We informed the seller of the situation and he told me that, after checking, the parcel had been released by him and sent back to the seller himself. I checked the tracking and in fact the parcel was returned to the sender. I then asked the seller for clarification, and he confirmed that the parcel had returned to their premises. At that point the seller asked me whether I preferred a new shipment or a refund. Given all the hassles, I asked for a refund. To make a long story short, now the seller is telling me that it is not his fault that it was not delivered and that eBay's guarantee has to respond.eBay, I don't know on the basis of what information, closes the dispute I opened and tells me that I am not entitled to a refund.I feel like I'm being taken for a ride and I'm asking if someone can help me. (PS we're talking about goods costing around €80). Thanks

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