Export completion documents | Questions and answers among users

leon616950 · 2025-11-18T15:54:36.615000Z

Good morning everyone, I find myself in a rather tricky situation and I’d like to know if anyone has been in the same situation and, if so, how they managed to solve it. I happened to ship outside the EU, more precisely to England and China, relying on the eBay shipping service, and that’s where the problem arises. For every export we make, I need to request the proof-of-export documents that certify the goods’ departure from the country for VAT reporting purposes; the main documents are DCU and MRN.eBay shipping tells me to ask the courier I used, while the courier tells me to ask eBay shipping; I keep getting bounced back and forth without ever seeing the light at the end of the tunnel. Now I’m in the situation where I’m missing the documents for 3 shipments from September, which is unacceptable because I risk running into possible legal loopholes. Has anyone been in my same situation? Thanks everyone in advance

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Export completion documents | Questions and answers among users | eBay Italy