Is there a right to a refund for an incorrect purchase? | Questions and answers among users

alelm-8868 · 2024-12-14T18:08:55.394000Z

I bought an item (Dyson replacement part)The seller writes to me to make sure I didn’t make a mistake (maybe I’m not the first)I have problems with email and I don’t see his message, so he ships itWhen I read the message I start to doubt it, and in fact I bought the wrong thing, but the item is already at the pickup pointI haven’t picked up the package yet and I asked for a return, offering to pay all shipping costsThe seller refused the return process, basically saying that I had authorized the shipment (false)Is there in practice a right to a refund for online purchases or not?Can eBay step in in these cases? And PayPal?Thanks for the suggestions/opinions

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Is there a right to a refund for an incorrect purchase? | Questions and answers among users | eBay Italy