False Reason for Return | Questions and answers among users

mgz-shopping · 2023-03-01T16:24:10.787000Z

I put a game pass subscription up for sale. The customer, having not read the description, when the product arrives decides to start a return request with the reason "received the wrong item" commenting "I am requesting a return of the product because it is not what I paid for", but everything regarding the item was written in the description. Even so, the customer did not want to hear it and was asking for a refund, blaming me for what happened. How can I solve the situation? Since the product sent is totally in line with the description and this is only a mistake on the buyer’s part. Am I forced to accept the return?

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