Unfair negative feedback received | Questions and answers among users

napolitanogomme · 2023-07-31T07:45:05.093000Z

Hello, I received a negative feedback unfairly. The customer claims that the item I sold them is defective, but they never sent a photo or video despite my requests in messaging. They first claimed to have spent €170 to repair it and, 3 days later, that they still haven’t done so. I asked for photos or videos of what they claim, but they send me nothing (they say that on eBay it’s not possible to send photos and videos). The customer has zero feedback while I’ve been selling on eBay for almost 10 years, and this feedback, the first negative one, will definitely damage the future of my account. I wrote to eBay and they tell me I can’t do anything. Yet all the conversations took place on eBay and I asked multiple times for proof of what they claim. Any advice?

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Unfair negative feedback received | Questions and answers among users | eBay Italy