CUSTOMER WARRANTY: a technical clarification | Questions and answers among users

tomcor0 · 2025-05-21T11:01:45.922000Z

If, by any chance, someone could help me, I need clarification on whether an item for sale on eBay is covered by the eBay guarantee in case of non-delivery or delivery of a different item, or whether, falling under the exclusion conditions, it is not. Specifically, I’m not clear on whether, to determine when an item is excluded from the guarantee, eBay refers to the actual nature of the item for sale or to the category the seller placed it in before the sale. In particular, we’re talking about item no. 267051435259, which was listed by the seller in the category: 'auto e moto: accessori ricambi'. In theory, considering the actual nature of the item, it is a motor vehicle and would be excluded from the eBay customer guarantee. However, it has been categorized as 'auto e moto: accessori e ricambi', a category that is instead protected by the eBay customer guarantee (in case of non-delivery or delivery of a different item). How should I behave, is it protected or not by the eBay customer guarantee in case of non-delivery or delivery of the wrong item? Since it is an item of a certain value, it would be helpful to get reassurance from an expert on the subject. Thanks a lot in advance!🙏🏼

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