Good evening everyone, I sold a rear light for a 2017 Kuga, indicating the model code of the light with a photo of the manufacturer’s label; I also included photos of the light turned on to make it clear what item it was. The light is perfectly working, all documented by photos and by tests done before shipping. The buyer is disputing it, saying that the item is damaged. From the photos he sent me, I noticed that in reality he bought a different item from the one he needed because the 2017 Kuga...

I may even agree, but my opinion doesn’t count. The operator’s review, which will have to decide the outcome of the dispute, will be very superficial (based mainly on your statements), and the risk that they will side with the buyer is very high.If you really want to make a point of principle out of it, at least contact eBay customer service and try to speak with an operator who can understand you. byemario

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I have a question for those who are experts in eBay | Questions and answers among users | eBay Italy