Information on returns and refunds | Questions and answers among users

davi-378 · 2024-08-14T11:35:55.644000Z

Hi, recently I bought a working product that then turned out to be damaged and not working, I asked for a refund and got it, but the listing said "returns not accepted" so I don't know whether I have to send it back or not, even the seller wasn't able to tell me; should I first wait to receive the refund or do I need to start the return process or something else? Thanks in advance.

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Information on returns and refunds | Questions and answers among users | eBay Italy